Refund policy

Velane Return and Cancellation Policy

At Velane, we strive to ensure that our customers are satisfied with their purchases. Please review our Return and Cancellation Policy carefully to understand the terms and conditions for returns and cancellations.

Return Policy

• All Sales Are Final: All purchases made through Velane are final and non-refundable unless the product is defective.

• Defective Products: If you receive a defective product, you must contact us within 5 days of the delivery date. Requests received after this period will not be eligible for a return or refund.

• Return Requirements:

  • All returns must include everything originally provided with the product, such as accessories, manuals, and original packaging.

  • Products returned with missing items, damaged components, or signs of misuse will void the return and no refund will be issued.

• How to Initiate a Return: To report a defective product and request a return, please contact andrei@velaneco.com. Be sure to provide your order number, photos of the defect, and any relevant details about the issue.

Cancellation Policy

• Order Cancellations: Orders can only be canceled before they are fulfilled. Once an order has been fulfilled, it cannot be canceled or refunded.

• How to Cancel an Order: To request a cancellation, please contact us promptly at andrei@velaneco.com with your order number. We recommend reaching out as soon as possible to ensure your request is processed in time.

Additional Terms

• Velane reserves the right to refuse a return or cancellation that does not comply with the terms outlined above.

• Refunds for approved defective returns will be processed back to the original payment method once the product has arrived at our facility and we have inspected it.

• Shipping fees, if applicable, are non-refundable.

For further assistance or questions about our policies, please contact us at andrei@velaneco.com. We’re here to help!