Privacy Policy

Effective Date: 09-06-2024

At Velane, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or purchase products from us. By using our website and services, you agree to the terms of this Privacy Policy.

We collect personal information to improve our services, process orders, and enhance your customer experience. The types of information we may collect include:

• Personal Information: Name, email address, shipping address, billing address, phone number, and payment information when you make a purchase.
• Usage Data: Information about how you use our website, such as IP address, browser type, device information, and pages visited.
• Cookies: Small data files stored on your device that help us remember preferences, provide personalized content, and improve site performance. You can disable cookies through your browser settings.

We use your personal information to:

• Process Orders: Complete transactions, fulfill orders, and deliver products.
• Communicate with You: Send order confirmations, shipping updates, and respond to customer service inquiries.
• Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, or other communications about new products, special offers, or company news.
• Improve Our Services: Analyze website usage and customer behavior to enhance our website, products, and services.

Velane does not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party providers who assist with payment processing, shipping, email communication, and website analytics. These providers are required to protect your personal information and use it only for the services they provide to us.
• Legal Requirements: We may disclose your personal information if required by law, in response to a subpoena, court order, or other legal processes, or if we believe it is necessary to protect our rights, property, or safety.

We take the security of your personal information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, or alteration. These measures include encryption of sensitive information, secure payment processing, and regular review of our data protection practices.

However, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You have the following rights regarding your personal information:

• Access and Update Information: You may access, update, or correct your personal information by contacting us at support@velaneco.com.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails, you may unsubscribe by following the instructions in our emails or contacting us at support@velaneco.com.
• Disable Cookies: You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Velane does not knowingly collect or solicit personal information from anyone under the age of 13. If you believe we may have information from or about a child under 13, please contact us at support@velaneco.com, and we will promptly delete the information.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the new Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: support@velaneco.com
• Subject Line: Privacy Policy Inquiry