Terms and Conditions

Effective Date: 09-06-2024

Welcome to Velane (the "Company"). By purchasing or using any of our products, including our humorous and direct cards (the "Products"), you agree to comply with and be bound by the following terms and conditions (the "Terms"). These Terms constitute a legally binding agreement between Velane and you (the "Customer"). Please read these Terms carefully, as they govern your use of our Products and website. If you do not agree to these Terms, do not use or purchase any of our Products or services.

1. Use of Products

Our Products are provided for entertainment purposes only. Velane makes no representations regarding the appropriateness of the Products for any specific purpose. By purchasing or using our Products, you agree that Velane is not responsible for any consequences resulting from the misuse of the Products.

Prohibited Uses: You agree not to use our Products in any unlawful manner, including but not limited to harassment, defamation, bullying, hate speech, or any other behavior that violates local laws or the rights of others.
Liability for Misuse: Velane is not liable for any misuse, improper distribution, or unlawful behavior associated with the Products. You, as the customer, take full responsibility for ensuring that the placement or use of the Products complies with local laws and that it does not infringe on others' rights.

2. Financial Transactions and Payment

All payments made for our Products are final. By purchasing our Products, you agree to provide accurate payment information and complete all transactions in accordance with the terms set forth by Velane and any third-party payment processors we may use.

Refund Policy: Due to the nature of our Products, we do not offer refunds or returns unless the Product arrives damaged or defective. If you believe the Product is defective, you must notify us at support@velaneco.com within 14 days of receipt.
Right to Cancel Orders: Velane reserves the right to cancel or refuse orders for any reason, including suspected fraud, abuse, or other violations of these Terms.

3. Website and Service Availability

While we strive to ensure that our website and services are available 24/7, Velane makes no guarantees regarding uptime or availability. We reserve the right to modify, suspend, or discontinue the website or any service at any time without prior notice.

Accuracy of Information: While we make efforts to provide accurate information on our website, Velane is not responsible for any errors, inaccuracies, or omissions in the content provided. You agree that any reliance on information provided on our website is at your own risk.

4. Intellectual Property

All content on the Velane website, including but not limited to text, images, logos, and branding associated with the Products, is protected by intellectual property laws.

Copyright: You may not copy, reproduce, distribute, or modify any content from our Products or website without our prior written consent. Use of our Products or website does not grant you any ownership of our intellectual property.
Permitted Use: You may use our Products for personal, non-commercial purposes only. Any unauthorized commercial use of our Products or website content is strictly prohibited.

5. Customer Conduct and Behavior

You agree to use our Products and website responsibly and lawfully. We reserve the right to take action against users who violate these Terms, including but not limited to:

Termination of Service: We may disable, suspend, or terminate your access to our website or services if we suspect misuse, fraud, unlawful behavior, or violations of these Terms.
User Responsibility: You are solely responsible for your behavior while using our Products or website. Velane will not tolerate hate speech, harassment, threats, or abusive behavior towards others, and reserves the right to report such activity to the appropriate authorities.

6. Limitation of Liability

To the fullest extent permitted by law, Velane will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Products or website. This includes but is not limited to, damages related to property damage, defamation, or other harm resulting from the placement or content of our Products.

No Warranty: Our Products are provided "as is," without any warranties or guarantees, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree that any legal disputes arising from these Terms or your use of the Products or website will be subject to the exclusive jurisdiction of the courts located in Irvine, California.

8. Changes to Terms and Conditions

Velane reserves the right to modify these Terms at any time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of our Products or website after any changes indicates your acceptance of the modified Terms.

9. Contact Information

If you have any questions about these Terms, please contact us at support@velaneco.com.

Return and Refund Policy

At Velane, we aim to provide our customers with high-quality products designed for humor and entertainment. However, if you are not satisfied with your purchase due to a damaged or defective product, we are happy to assist with returns and refunds under the following conditions.

1. Terms of Return

We accept returns within 14 days of the delivery date for damaged or defective products only. To be eligible for a return:

The product must be unused and in the same condition that you received it.
All original packaging must be intact.

2. Eligible Reasons for Return

We only accept returns for products that are damaged upon receipt or if you received the wrong product. We do not offer returns for dissatisfaction with the humor, content, or design of the cards.

Eligible reasons for returns include:

Damaged Product: If the product arrives damaged or defective.
Wrong Product: If you received the incorrect product or order.

We do not accept returns for any other reasons, including change of mind or dissatisfaction with the message on the card.

3. Process for Return

If you believe your product qualifies for a return, please follow these steps:

Initiate a Return: Contact our customer service team at support@velaneco.com within 14 days of receiving your order. In your email, please provide:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect product (if applicable)

Once your return request is approved, we will provide instructions on how to send the product back to us.

4. Process of Refund

Once we receive your returned product and inspect its condition, we will process your refund. Please note the following terms regarding refunds:

Refund Approval: Refunds will only be processed if the product is returned in the condition outlined in Section 1.
Duration of Refund: Refunds will be processed within 7-10 business days of receiving the returned product. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Refund Method: Refunds will be issued back to the original payment method used during the purchase. We cannot issue refunds to a different payment method.

5. Non-Refundable Items

We do not offer refunds for digital or downloadable products.
Customized or personalized items are non-refundable unless they are defective or incorrect.

6. Contact Information

For any questions or to initiate a return, please contact our customer service team at:

Email: support@velaneco.com
Subject Line: Return Request – [Order Number]

We appreciate your understanding and cooperation. Our goal is to resolve any issues quickly and efficiently.

Terms and Conditions